Shipping policy

Last updated: July 30, 2026

This Shipping Policy explains how TE Custom Designs processes and ships website orders. Please review the information carefully before completing checkout.

Order Processing

Production and processing times vary depending on the product, quantity, artwork quality, product availability, and current order volume. The estimated turnaround time will be shown on the relevant product page or during the ordering process.

Production begins after:

  • Full payment is received

  • All required product options are selected

  • Acceptable artwork is uploaded

  • Any order or artwork questions are resolved

Orders containing custom apparel, design services, or several product types may require additional processing time.

Production Time and Shipping Time

Production time and shipping time are separate. Selecting an expedited shipping service only reduces carrier transit time; it does not shorten the time required to create or prepare your order.

Estimated delivery dates are not guaranteed event dates. Customers ordering for birthdays, business events, school activities, holidays, or other deadlines should order early.

Shipping Rates and Methods

Available shipping services, costs, and estimated transit times will be displayed during checkout. Shipping charges are calculated using factors such as the destination, package weight, dimensions, and selected delivery method.

We currently ship only to destinations offered through the website checkout. If an address or shipping option is unavailable at checkout, we cannot guarantee delivery to that location.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Review the recipient’s name, street address, apartment or suite number, city, state, and ZIP code before placing your order.

Submit an address-change request immediately if you discover an error. Changes cannot be guaranteed after production or shipment begins. We cannot redirect a package after it has been transferred to the carrier.

Tracking Information

When tracking is available, you will receive a shipping confirmation containing the tracking number. Tracking information may take time to update after the label is created.

A shipping-label notification does not necessarily mean the carrier has already collected the package.

Carrier Delays

Carrier delivery times are estimates. Delays may occur because of severe weather, holidays, incorrect addresses, transportation problems, service interruptions, or other circumstances outside our control.

If we cannot ship your order within the promised timeframe, we will provide any delay, cancellation, or refund options required by applicable law.

Lost or Missing Packages

If tracking shows that a package is delayed or lost, submit a request through our website contact form with your order number and tracking number. We will review the shipment and assist with the appropriate carrier process.

If tracking shows “Delivered” but the package cannot be located, check the delivery area, household members, neighbors, and carrier notices before contacting us. A replacement or refund is not automatic when carrier tracking confirms delivery, but we will review the available information.

Damaged Packages

Report shipping damage within 7 calendar days of delivery. Include your order number and clear photographs of:

  • The damaged product

  • The exterior packaging

  • The interior packaging

  • The shipping label

Keep all products and packaging until the claim has been reviewed. Do not use, press, wash, apply, or discard damaged items.

Returned-to-Sender Packages

Packages may be returned because of an incorrect address, failed delivery attempts, refusal, or failure to collect the shipment. Customers may be responsible for additional shipping charges to resend an order when the return was not caused by our error.

Local Pickup

When available, Local Pickup can be selected during checkout. Wait until you receive a Ready for Pickup notification before arriving at the pickup location.

Contact

For shipping questions, use the website contact form or email contact@tecustomdesigns.com with your order number.