Refund policy

Last updated: July 30, 2026

At TE Custom Designs, many of our products are printed, personalized, or prepared specifically for each customer. Please review your artwork, product options, sizes, colors, quantities, and delivery information carefully before submitting your order.

Custom and Personalized Products

Because they are created specifically for you, the following products are final sale and cannot be returned or exchanged:

  • Custom apparel and personalized gifts

  • DTF transfers and gang sheets

  • UV DTF decals

  • Sublimation prints and gang sheets

  • Custom digital designs

  • Products containing names, dates, logos, or customer-provided artwork

Returns or refunds are not available for customer mistakes, including incorrect spelling, sizes, colors, quantities, design dimensions, shipping addresses, or low-quality artwork.

Non-Custom Products

Eligible non-custom products may be returned within 14 calendar days of delivery or pickup. Returned items must be unused, unworn, unwashed, undamaged, and in their original packaging.

DTF film, powder, cleaning solutions, and other printing supplies must be unopened and in their original sealed condition. Used or opened printing supplies cannot be returned.

Customers are responsible for return shipping costs unless the return is caused by an error made by TE Custom Designs.

Damaged, Defective, or Incorrect Orders

Inspect your order immediately after delivery or pickup. If an item arrives damaged, defective, misprinted, or different from what you ordered, submit a request through our website contact form within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the problem

  • Clear photographs of the product

  • Photographs of the packaging and shipping label when applicable

Do not use, wash, press, apply, or discard the affected product while your request is being reviewed. If the issue is confirmed, we may provide a replacement, reprint, store credit, or refund, depending on the circumstances.

Transfer Application Problems

Customers must inspect all DTF transfers, UV DTF decals, and sublimation prints before application. We cannot replace or refund products damaged by incorrect temperature, pressure, pressing time, peeling, surface preparation, incompatible materials, washing, or application methods.

If you believe a transfer has a manufacturing defect, stop using the remaining transfers and contact us with photographs and application details.

Order Changes and Cancellations

Cancellation or change requests must be submitted immediately through our website contact form. Once artwork preparation, printing, product ordering, or production has started, the order cannot be changed or canceled.

If we cannot ship an order within the promised timeframe, we will provide any delay notice, cancellation option, or refund required by applicable law.

Color and Print Differences

Colors displayed on phones, tablets, and computer monitors may differ slightly from printed colors. Minor variations in color, placement, size, or garment appearance are not considered defects.

Approved Refunds

Approved refunds are issued to the original payment method. Processing time may vary depending on your bank or payment provider. Original shipping charges are not refundable unless the order was incorrect or damaged because of our error.

Starting a Return

Do not mail or deliver a return without authorization. Submit your request through the TE Custom Designs website contact form or email contact@tecustomdesigns.com with your order number and return details.

This policy does not limit any rights provided by applicable consumer law.